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By System @system
    2023-08-16 10:36:22.296Z
    1. W
        2023-08-16 10:36:23.301Z

        One thing that makes talking with the brass easier is to think of everyone as a fellow human.

        Roles and responsibilities can appear as a mask in front of people. That way, you miss the human for the mask. You're speaking to the role.

        Of course, you must take care of business, but remember you're speaking with a human. With their own goals, fears and desires.

        A smile or a funny story can break the ice and build rapport.